E-tailers refund buyers, sellers have to wait

Thousands of merchants whose non-essential item orders were cancelled on Amazon India and Flipkart have to wait longer to get their payments cleared. The development comes even as these e-tailers start initiating refunds to thousands of customers who had to scrap their orders of non-essentials made before the lockdown, two people aware of the matter said.

E-tailer cos see order spikes with fewer delivery execs

Online grocers Bigbasket and Grofers, besides top e-tailers like Flipkart and Amazon India, are beefing up operations for delivery of essentials as they struggle to fulfil increasing consumer demand due to lack of delivery personnel on the ground. These platforms are operating at about half their original capacity as they struggle with the availability of curfew passes in a few cities.

Amazon India slams probe by CCI, moves HC for stay

Amazon India has moved the Karnataka HC, seeking a stay on a probe by the Competition Commission of India. The e-tailer has slammed the probe, terming it “perverse, arbitrary and untenable in law”. On Jan 13, CCI had ordered a probe into the operations Amazon India for various trade practices, including deep discounts and favourable terms to select sellers.